Customers get angry for many reasons, like when they’re facing unexpected costs or when their product breaks within a week.
If you’re working in customer service, you’ll probably cross paths with an angry customer at some point in your career. But if you’re not prepared for this situation, it can be costly in several ways.
Dealing with angry customers, however, is actually healthier for your business because it gives you a chance to learn and make things right.
Here are our 8 tips for handling angry customers.
1:11 – #1 Keep your cool
1:52 – #2 Calm a customer by asking questions
3:46 – #3 Use the “because” justification
4:37 – #4 Show compassion
5:09 – #5 Apologize
6:05 – #6 React with politeness
6:28 – #7 Don’t take it personally
7:13 – #8 Beware ambiguity
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