Reaching Facebook/Instagram Business Help via Chat

Start URL: https://www.facebook.com/business/help As Zorz Studios’ Instagram business account (https://www.instagram.com/ZorzStudios) was erroneously deactivated after IG’s October 2020 update, a prompt for 2FA verification code was offered. After submitting, a message followed: “Thanks for Providing Your Info. We’ll review your info…

Reaching Facebook/Instagram Business Help via Chat

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Start URL: https://www.facebook.com/business/help

As Zorz Studios’ Instagram business account (https://www.instagram.com/ZorzStudios) was erroneously deactivated after IG’s October 2020 update, a prompt for 2FA verification code was offered. After submitting, a message followed: “Thanks for Providing Your Info. We’ll review your info and if we can confirm it, you’ll be able to access your account within approximately 24 hours.”

However, 3 weeks passed and there was no word from IG and the account wouldn’t open or be accessed. Instead, a message reads: “Sorry, this page isn’t available. The link you followed may be broken, or the page may have been removed.”

There is no direct way of reaching Instagram help desk. Their FAQs fail to address such issues. Having both business accounts (as opposed to personal) with Instagram and Facebook, we can reach Facebook customer service. Since IG is owned by FB, this can lead you to IG. We got in touch with a FB rep via chat and have the ticket open now. They estimated two business days to resolve this.

While we’re waiting, here’s how we reached their chat. Start from https://www.facebook.com/business/help. We did it early in the morning, around 6 AM EST and the wait for a rep was 13 minutes. Later in the day, the chat option seems to go offline due to traffic.

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