So much has changed in the last several weeks but two things remain certain. Pain will always show up when it’s the least convenient and Active Spine and Joint Center is here for you! Unprecedented times call for unprecedented solutions. Active Spine and Joint Center is rolling their telehealth services to bring you the comprehensive care that you have come to enjoy and expect via telehealth. Our telehealth services will start with a movement assessment that helps us diagnose what movements are causing your pain. We’ll then be able to use special tests to find out which ones are increasing the burden on the painful area. We’ll then go through a battery of rehabilitative exercises to make sure that you’re not wasting your time doing exercises that may not help. We will find the targeted ones that will get you the most relief in the shortest amount of time possible. If you experience PAIN for 3 days in a row, I highly encourage you to reach out to our team at Active Spine and Joint Center. We’ll get you in with one of our chiropractic physicians weather that’s emergent care in the clinic or if that will be via telehealth. We’ll get you with a great chiropractic therapy assistant that will help guide you through the process to make sure that this time can be the most productive possible and to keep pain at bay.
Is telehealth covered by my insurance?
There is no global one-size-fits-all answer to this question. Our team has spent many hours reaching out to insurance providers and professional resources to find the best answer possible. The result is that there’s a lot we don’t know as this situation has been quickly developing, but a few things we do know is:
As always, your insurance provider issues a disclaimer that they are unable to guarantee any type of coverage until a service has been perfomed, a claim has been finalized (and even then… they still have a time frame to retroactively deny payment).
If you already have telehealth benefits in your plan summary you should have no change to your benefits (though certain types of providers may be excluded).
As far as we can tell, here are a few of the major providers and coverage estimates:
Aetna: This should be covered similar to an exam-type appointment.
BCBS: This should be covered similar to an exam-type appointment
UHC: This may not be covered as plan documents for Telehealth may not include chiropractors as an applicable service provider.
Medicare: Though we’re seeing a lot of loosened restrictions on telehealth, these would only apply to services that would otherwise be covered. Medicare only covers spinal manipulation and until we figure out how to do that through video chat (kidding), any elegible services capable of telehealth is currently an excluded service type.
How much does it cost?
There are regulations in place that prohibit medical providers from posting pricing of procedures that may be covered by insurance. (We’re not being difficult – we promise!) We strongly believe in full transparancy, but are also keen to the mutlitude of different benefit possibilities. The best way to answer that is to simply give us a call – 615-537-5520. We are happy to discuss your specific benefit and cost before scheduling your telehealth call. We are extremely committed to keeping these visits affordable as we encourage you to not regress in care during this unprecedended global crisis.
How should I prepare for my telehealth appointment?
Choose a space with a bit of space, as we may need to get you far enough away from the camera to get a head to toe image.
Your appointment will be performed using a HIPAA compliant interface, but make sure to choose a space that meets your privacy concerns on your end.
Choose a device with a good internet connection and camera access before logging into the waiting room. Most web browsers on desktops and laptops (with camera) or an iphone with the lastest version of Safari should work.
You can join the waiting room early to test your settings.