Why your business needs a Live Chat

7 Reasons Why your Business Needs a Live Chat. A Live Chat enables your customer service team to strike up real-time conversations with customers while they are browsing your website. You will be able to improve customer satisfaction and increase…

Why your business needs a Live Chat

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7 Reasons Why your Business Needs a Live Chat.

A Live Chat enables your customer service team to strike up real-time conversations with customers while they are browsing your website. You will be able to improve customer satisfaction and increase customer engagement

Build trust with your customer

Human agents can rather easily establish a friendly relationship with each customer, making them feel closer to your brand

Live chats are customer friendly

LiveChats allow your agents to handle multiple requests at the same time. This means your customers don’t need to wait for a member of the customer service team to pick up the phone anymore.

Save customers’ time and increase your team productivity

Your agent can answer multiple requests at the same time so your team can better manage their time and gain in productivity

LiveChats can remember conversations for you

72% of customers expect support agents to remember their contact information as well as their past conversations. Support agents can have access to an overview of past exchanges.

Collect Data and Better Understand Customers’ Needs

LiveChats can save all customers’ conversations with your customer service team. By then analysing some of these conversations and data, you will be able to continuously improve your customer service.

Increase Sales and Conversion Rates

By enabling your team to provide your undecided customers with real-time, helpful information concerning their purchases, there is no doubt a live chat can help you increase your sales and conversion rates.

Stand Out From Your Competitors

Only 9% of websites use a livechat. This means that, a live chat on your website can make you stand out from your competitors.

Thanks to a live chat and with proper training, your customer service team could skyrocket your business, notably by increasing your customers satisfaction and boosting your sales.

To improve the customer experience even more, thanks to Ideta’s software, you can combine your live chat with a chatbot.

For more information, send us an email at:

contact@ideta.io
Our team will be pleased to help you

Check out our Chatbot Builder on:
https://www.ideta.io

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