A Live Chat enables your customer service team to strike up real-time conversations with customers while they are browsing your website. You will be able to improve customer satisfaction and increase customer engagement
Build trust with your customer
Live chats are customer friendly
Save customers’ time and increase your team productivity
LiveChats can remember conversations for you
Collect Data and Better Understand Customers’ Needs
LiveChats can save all customers’ conversations with your customer service team. By then analysing some of these conversations and data, you will be able to continuously improve your customer service.
Increase Sales and Conversion Rates
By enabling your team to provide your undecided customers with real-time, helpful information concerning their purchases, there is no doubt a live chat can help you increase your sales and conversion rates.
Stand Out From Your Competitors
Only 9% of websites use a livechat. This means that, a live chat on your website can make you stand out from your competitors.
Thanks to a live chat and with proper training, your customer service team could skyrocket your business, notably by increasing your customers satisfaction and boosting your sales.
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